Technical Support Engineer Microsoft WFH

Technical Support Engineer Microsoft WFH

Posted 1 month ago

About Microsoft:
Microsoft’s goal is to enable every individual and every business on the planet to
do more. The culture of the company is focused on embracing a growth mentality,
inspiring excellence, and motivating teams and leaders to give their all every day.
By doing this, they produce game-changing inventions that have influenced
billions of people’s lives worldwide.
The Microsoft Customer Experience & Success (CE&S) organization, which
employs over 12,000 people worldwide, is in charge of developing the company’s
end-to-end customer experience strategy and putting it into practice.

  • Job Description:
    • Assist in the resolution of technically complex, strategic/high-profile, or lengthy
    customer cases that may necessitate interaction with Software Engineering.
    • Own, troubleshoot, and resolve customer technical issues using collaboration,
    troubleshooting best practices, and transparency within and across teams (e.g.
    swarming) (either technically or strategically)
    • Contribute to case deflection initiatives, automation, and other digital self-help
    assets to improve customer/engineer experience
    • Provide ramp activities, knowledge sharing, technical coaching, and mentoring
    • Drive technical collaboration and engagement outside of CSS (Product
    Engineering teams/Services/Support/Regions)
    • Strengthen business relationships with key customer contacts and TAMs.
    • Ability to quickly identify customer issues to specific Azure Services or Azure
    Platforms, as well as to conduct in-depth diagnostics on the Azure platform.
    • Customer service and crisis management
    • Accountability and collaboration
    • Promoting cross-team participation and collaboration.
  • Job Qualifications:
    – Understanding of networking concepts such as VIPs, NAT, and DNS
    – Knowledge of networking tools (ping, tracert, tracemon, wire shark, etc.)
    – Knowledge of load balancing and VPN technologies is preferred.
    – Knowledge of the OSI model and related concepts.
    – Knowledge of Azure Virtual Network
    – Azure DNS experience and understanding of DNS concepts
    – Knowledge and experience with Express Route Circuits and Application
  • Job Details:
    – Role Type: Individual Contributor
    – Work Site: 50% WFH
    – Profession: Technical Support
    – Employment Type: Full-Time
    – Location: Hyderabad, Telangana
    Click on the link to Apply:

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